Like every relationship, the relationship between a landlord and a tenant is built on mutual respect and trust.
The right space in the right location can attract the right clients and help take your business to the next level. You invest a lot of money into your commercial rental property and making it look and feel great for your team, and if you are well versed, your landlord has helped you achieve this. From repairs and maintenance right down to accounts queries, every detail is vital to ensure a thriving, mutually beneficial partnership.
Relationship responsibilities outlined
When you sign a lease, it’s important to outline the roles and responsibilities of both parties:
Once the lease agreement is signed and deposits and/ or guarantees are in place, a landlord must:
- Grant the tenant access to the building
- Ensure that the general upkeep and maintenance is up to date
- Ensure safety compliance in terms of gas, electrical, and fire safety – here, temperature control, ventilation, and lighting should be factored in too.
- The building is there to be enjoyed and as such, the landlord should give the tenant the opportunity to do so (in-line with clear rules and regulations).
Upon confirmation of the rental agreement (and the handing over of a deposit), the tenant must:
- Ensure that payments are made on time each month (including any added costs such as municipal rates)
- Clearly communicate any issues in the building
- Ensure that access to the building (and relevant parties) is granted for inspections and service providers.
- The interior should be well maintained and any rules and regulations laid out by the landlord should be followed.
It’s not me, it’s you
Not every relationship is equal and some landlords are great at making your time in the space something to remember.
1. Communication is key and there should be a nominated point of contact at the landlord or maintenance team that allows you to talk directly and have your issue resolved timeously.
2. Always document all communication in writing, this helps both parties to remain accountable to both timelines and outcomes.
3. Building grade is often a reflection of the rental however there are always circumstances where premium rentals are paid for an office or an environment that doesn't function properly. Lift and aircon maintenance are the best examples of this. Where you are paying a premium rental it is expected that you should be getting a premium product,
4. As much as the Landlord will conduct a DD on the tenant, so too should the tenant conduct a DD on the Landlord. Visit some of their other buildings and potentially talk to some of their tenants to see what your future relationship has in store for you.
5. Try and get as much clarity around your billing charges as possible. Full transparency is always better.
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